Krista supports organisations locally and globally including large corporations, SMEs, and public organisations in developing new services or service models, ecosystems, strategies, customer-centric operational models and innovation systems.

EXPERTISE

Krista’s areas of expertise include:

• Design thinking and service design

• Ecosystem thinking

• Innovation process development

• New service development NSD and servitization

• Creating new practical solutions, gamified tools, or serious games

• Workshop design and facilitation

Krista is also very experienced in mentoring and training in the topics listed above.

HIGHLIGHTS

Before her career in consultancy and training she has been working as a Director for Entrepreneurship and Innovation activities, Director for Services Business R&D, and Senior Lecturer for Service Business Management. Krista has led more than 500 training sessions, consulting projects and workshops related to service business, customer experience, gamified tools, ecosystem and innovation development.

Krista’s strength is inspiring and energising people. Krista holds a PhD in Design Management from the University of Cambridge focusing on co-creation, service design and service innovations.